N6: Communication

Throughout this chapter we begin to understand that with-in negotiation there is a form of interpersonal communication. The communication process has two different sides. One being verbal and the other being nonverbal meaning that negotiations have goals and they want to continue in resolving conflicts of interest. Negotiators always communicate their own interest, positions, and goals they want to achieve. They tend to want to make sense of the other party and their negotiation as one. The question is what is communicated and how negotiators go about communication. In the last part of this chapter it talks about improving upon communication one must have passive listening, acknowledgment, and active listening in order to achieve the goal you want.